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Call Centers

24 hours a day. Seven days a week. Infinite possibilities.

RMPDC’s 24-hour call center services include:

  • Medical information
  • Adverse event
  • Product quality complaint reporting
  • Medical management support for chemical or drug exposures
  • Product information
  • MSDS management
  • Literature searches
  • Tracking/trending/signaling
  • MedDRA coding
  • Determination of seriousness and expectedness
  • Hotline support

We contract with pharmaceutical, consumer product, biotechnology and medical device companies to assist with their FDAEPA, FIFRA and TSCA requirements of adverse event and product quality complaint reporting. And we can do it for you.

Toxicology expertise + poison center expertise + compliance expertise = The perfect call center for your needs.

You can trust us with your call center needs because the community has trusted us to run its poison exposure management, medical information, drug identification and public health emergency event hot line support for 50 years and counting.

We aren’t just experts in taking information. We can also give it, too.

Call us to disseminate pertinent information while collecting relevant data. Call us to execute your Standard Operating Procedure scripts.  Call us to meet your regulatory obligations simply, efficiently and with customer service in mind. We can do it all.

Contact Us

For any business inquiries for the Drug Center or the Poison Center, please email us at or call  (866) 871-4980.

In case of poisoning or chemical exposure, dial (800) 222-1222 and speak directly to a poison control specialist. If you are experiencing an emergency, please dial 911.

For any media inquiries, please email